How to Add a New Auto Response?

1. From the main navigation menu, select AI Engine.

2. Open the Auto Responses tab.

3. Click Add New Response.

4. In the modal, fill in the required fields:
   
   

• Label – A name for the auto response.

• Trigger – Word(s) or phrase(s) that will activate this response.

• Response – The message that will be sent to the user.
  
  

Click Save.

Note: 

• The new auto response will be applied to web chat, agent chat, and integrated channels. When a user enters a matching trigger or similar text, the automatic response will be sent.

• Newly added auto responses are active by default.