How to create a new automation rule?
To create new automation rule,
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Navigate to AI Bot Settings > Automations and click Add New Rule on the Rules tab.
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Fill in the Rule Name, select numbers from the dropdown (only Twilio-configured numbers appear), enter the Forward number for call/message routing and write the automatic Response text.
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Optionally select a list to apply the rule to all contacts in that list. Click Submit and the rule will be added as Active by default.